Appointments can be booked online through our booking system. If you're unsure which service to select, please text/instagram message a photo of your hair and what your hoping to achieve and I will be happy to guide you.

No deposit is required to secure your in-salon appointment.

A valid bank card is required to be stored on file when booking and is used in accordance with our cancellation policy.

Bridal and wedding bookings require a non-refundable booking fee to secure the date. Details will be provided during the quotation and booking process.

Absolutely. Consultations are available for extensions, colour corrections, major colour transformations, and clients seeking personalised recommendations before booking.

As Cinnamon Hair Lounge is a private, one-on-one salon experience with limited space, we ask that only the booked client attends their appointment unless prior arrangements have been made.

Appointment reminders are sent automatically via SMS and cannot receive replies.

If you need assistance with your booking, please contact Cinnamon Hair Lounge directly on 0458 521 429.

We kindly require a minimum of 24 hours' notice for any appointment changes or cancellations.

Appointments cancelled, rescheduled, or missed within 24 hours of the scheduled appointment time will incur a fee of 50% of the booked service value.

Yes. Appointment changes can be made through the booking link included in your confirmation and reminder messages up to 24 hours before your appointment.

If less than 24 hours remain before your appointment, online changes will no longer be available. Please contact the salon directly for assistance.

We accept cash, EFTPOS, Visa, Mastercard, American Express, and Afterpay where available.

A 1.9% processing fee applies to card transactions.

Cash is preferred

If you are running late, please contact us as soon as possible. Depending on the time available, your service may need to be adjusted or rescheduled to avoid impacting other appointments.

Cinnamon Hair Lounge proudly uses O&M (Original & Mineral), a professional Australian colour and haircare range known for its cleaner approach to hair.

O&M colour is free from ammonia, PPD and resorcinol, replacing many harsh chemicals found in traditional colour with gentler alternatives where possible. This allows us to create beautiful, long-lasting colour while prioritising the health of your hair and scalp.

We chose O&M for its performance, cleaner ingredients and commitment to creating exceptional hair with a lighter environmental footprint.

Your satisfaction is important to us. If you have any concerns regarding your service, please contact Cinnamon Hair Lounge within 7 days of your appointment so we can discuss your concerns and assess the best solution.

Due to the personalised nature of hair services, refunds are not offered for completed services. However, if a genuine issue has occurred, we will work with you to find a reasonable resolution where appropriate.

Please note that changes of mind, requests for a different result than originally discussed, or dissatisfaction arising from unrealistic expectations do not qualify for a refund or complimentary correction service.

Yes. Cinnamon Hair Lounge offers flexible chair rental opportunities for independent hairdressers and beauty professionals seeking a professional, boutique salon environment.

Renters have access to premium salon amenities, refreshments, backbar products, and the option to utilise O&M colour through our VISH colour management system.

Availability is limited and subject to suitability. To learn more about current availability, pricing and inclusions, please submit an enquiry.

Cinnamon Hair Lounge is located at Shop 8, 30 Brisbane Road, Labrador QLD 4215, within the Fifth Avenue Lifestyle Complex. Client parking is available onsite.